FAQs | Elite Spa Group | Bench & Balance Spa | Sugar & Spice Spa
  • Is there a cancellation fee?
    To avoid a cancellation fee, please give our team 24 hours notice if you are unable to make it to your scheduled treatment. If cancelled within 24 hours of the appointment, the client will be charged 50 percent of their service. If the client is a no show and did not call to cancel ahead, they will be charged 100 percent of their booked service.
  • Do I need to pay in advance?
    If your services exceed two hours, a credit card will be required upon booking.